Jrs V08 I19


JRS V8:#19:03.01.04 Ticket Edition

Burning Man Update: The Jack Rabbit Speaks
Volume 8, Ticket Edition
March 1, 2004

We’re guessing there are a lot of sleepy eyes around the world for those (read: a WHOMPING number) of you who stayed up late last night to try to purchase your Burning Man tickets. We were standing by last night when midnight struck, and we worked over IM and watched with concern as things began to bog down from the weight of the onslaught… and the emails began to pour in looking for help.

InHouse Tickets had prepared everything to try to take the load, but we did still experience issues when the rubber hit the road with such magnitude. Below is a message from InHouse — PLEASE read it if you had any difficulty getting your ticket purchase, or need support from any failed attempts to order.

But before we get to that, we’d like to offer our special thanks — to those of you who purchased tickets at the higher price last night, to try to reserve the lower tiers for those who really needed them. Each year we see some of you doing this on the first day of ticket sales, and we want to say: thank you thank you thank you for that contribution to the community!

Now, Mark from InHouse says:

“By now many of you have already purchased your tickets to Burning Man 2004. Some of you may have experienced problems when trying to order online early on March 1st.

The ticket team would like to sincerely apologize for this morning’s slow process in purchasing tickets. We are working through all of the support issues right now and will make sure that all partially completed orders will be finished as soon as humanly possible. (Note: partially completed orders will be processed at the level shown on those orders where verifiable.) This will take a day or two to resolve, but thank you for being patient while we work through everything.

If you have any questions or issues with an order placed, please contact us online at:

Please use the above link to submit yor questions and issues. This is the *fastest* and most efficient way to communicate with us at present. Please do NOT call or send multiple support requests to InHouse or Burning Man – this will only slow us down as we try to answer your questions.

The $165 and $185 allotments are SOLD OUT.

We know this has been frustrating and hard and we thank you for your patience — don’t worry you will get your tickets! Like last year, we are doing everything we can to meet the needs of our community. Thank you all for being understanding.

CTO – InHouse Ticketing

And now, before we go…some “Burning Man Ticket” haiku from a burner, because without a sense of humor, we’re nothing.

The internet balks
There is nothing to do now
I will write haiku

At the stroke of twelve
Twenty thousand people click.
What were they thinking?

At nineteen after
My finger throbbing with pain
I reach the next page

I sit poised to type
Mozilla is ready too
The server is toast

The checkout button
Mocks me in my impotence.
I will read spam now.

(Thanks to Silent Larry of Bad Idea Theater!)


Email us or questions any time with questions. Email jackrabbitspeaks by 2 PM PST on Tuesday for post requests. (We don’t post all requests, however.)

For questions: questions

Old rabbits: burningman.com…jrs

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Andie Grace, Actiongrl
Office of the Jack Rabbit