Arctica Ice

Arctica enjoyed a monumentally stellar event in 2010, continuing to provide ice in three locations without ever running out. This was due in large part to the returning experienced crew with their honed skill sets, as well as multiple amazing new additions to the team that knocked our alpine socks off.

We promoted two new assistant operations managers who stepped into their roles with positive can-do attitudes and genuine enthusiasm for not only placing ice into the hands of anyone who walked into our sales locations but, also being available nearly 24/7 to support the entire crew’s needs. The need to split the logistical details of three sales locations between three upper level managers was obvious and well-received.

Additionally, we added a second commercial driver to assist with moving the semi trailers throughout the event. This removed considerable overtime hours and stress from the previous year’s lone driver. We also doubled the number of truck escorts to decrease their shifts from an average of 10 hours each day to 6 hours.

Communication between management, shift leads and our large number of volunteers is improving by leaps and bounds each year. We experienced some last minute confusion as to when the pre-event training session would be held, so unfortunately two of our newest shift leads missed it and had to suffer through on-the-job trial-and-error for the first few days. Luckily everyone on our team knows that a great sense of humor can carry you through most anything. By the time they received their official training manuals they were already up to speed and smiling with the rest of us.

The collective camping area for Arctica volunteers, Frozone, is truly cementing a core community of volunteers into year-round lifelong friends. All of management, the majority of the team leads and a number of our volunteers have found this to be the new central hive of activity and planning. Next year even the official office building will move from the back of Arctica Central to the village. This will improve access to the shared resources and support materials for the entire crew.

As for transportation, once again the repeated practice of staging a considerable amount of the ice trailers on site offered the Crystal Ice drivers a quick drop and exit point. From there, our internal drivers would bring the trailers into the city and place them where they were needed between the three sales locations. With the added staging areas for swapping out trailers at all three locations, the wait times for those in line to purchase ice were virtually eliminated.

There were two safety issues that gave us serious concern this year. One, in a handful of occasions, different motor vehicles came in contact with our structural guy lines. One particular vehicle hit the line with enough velocity to shake the entire structure. To avoid this in 2010, we will mark all the guy wires with both highly visible markers during the day and bright lights when we close for the night.

The second equally, if not more, severe safety problem is the increase in the number of pedestrians and cyclists who cross the streets right in front of our delivery trucks. We can not emphasize the extreme danger of this enough. Even though the tractors are following the 5 mph speed limit they are weighing in at 80,000 lbs with a full load of ice. This means that even if by some miracle the driver were able to see you and slam on the breaks it will still take 20 to 25 feet before the semi reaches a complete stop. Anyone who walks, rides, drives or otherwise finds themselves between the golf cart escort and the truck grill could potentially lose their life. Please look in every direction and be certain you have plenty of distance between motor vehicles before crossing any of our city roads.

To end on a happier note, this year our generous volunteers pooled their personal tips together to donate a whopping $5,067.81 to help preserve polar bears and their habitat through Polar Bears International. Learn more about their organization here:

Equally exciting, the proceeds from this year’s ice sales made donations to the following organizations possible:

Black Rock Arts Foundation

Black Rock Solar

Best Friend’s Animal Society (in memoriam Bill Carter)

The Crucible

Yick Wo School

Lawyers for Burners c/o Trip Knight

Leave No Trace

Surprise Valley Chamber of Commerce (Cedarville)


Circuit Network

Dogpatch Neighborhood Association

Nevada Organizations

Gerlach Volunteer Fire Department

Gerlach High School

Gerlach Gen. Improve. Dist.

Gerlach-Empire Senior Citizens Palace

Crisis Call Center

Friends of the Black Rock

Nevada Museum of Art

Nevada State Museum

Historical Society of Dayton Valley

Sierra Arts Foundation

Bruka Theatre

Nevada Discovery Museum

Kiwanis Bike Project

American Civil Liberties Union (ACLU) of Nevada

Lovelock/Pershing Organizations


Pershing County Government General Fund


Pershing County Senior Center

Eagle Scholarship

Pershing County Community Center

Pershing County High School (Athletic Department)

Pershing County Domestic Violence Intervention

Pershing General Hospital & Nursing Care

Pershing County Humane Society

Lovelock Frontier Days

Lovelock Lion’s Club

Friends of the Library

Marzen House Museum

Kid’s, Horses & Rodeos

Lovelock Food Bank

Lovelock Boy Scouts Association

Lovelock Little League Association

Lovelock Chamber of Commerce

Pershing County Arts Council

Safe Haven Animal Sanctuary

Project Graduation

At the end of 2010, our Operations Manager Xandra Green, known to most as the Ice Queen, stepped down from her leadership role with Arctica after 11 years of service.   During her ‘reign’ she facilitated the expansion of ice services in Black Rock City including the development of our second and third ice stations, providing ice from the 3 o’clock (Ice Cubed) and 9 o’clock (Ice Nine) portals in the city as well as the original ‘downtown’ Arctica location. Known for her calm during chaos, perpetually sunny disposition and stunning silver ensembles, the Ice Queen was a beloved leader who also shepherded Burning Man’s program that annually contributes ice sales proceeds to many local charities and organizations.

Submitted by,
Marcia Crosby